Last Updated: May 08, 2016
The following terms govern your usage of the UUpkeep.com.com website and services offered – please read this carefully:
1. ACCEPTANCE OF TERMS OF SERVICE
2. SERVICE ACCESS
UUpkeep.com grants you (the “user”) a personal use license, which is not transferable to any other party, to use the private member’s area (“dashboard”) provided to you on registration, so that you can schedule website maintenance related work orders (“Services”) through the UUpkeep.com dashboard.
3. DESCRIPTION OF SERVICES
UUpkeep.com offers website maintenance packages (Services) to owners and/or admins of single-site installations of WordPress websites.
UUpkeep.com does not offer maintenance services to multi-site WordPress installations as well as E-Commerce sites.
4. PAYMENT FOR SERVICES
UUpkeep.com uses PayPal© for accepting payments for our Services. We are offering website maintenance services on the basis of a monthly or yearly subscription. The base currency will be in US Dollars.
In order to accessing and using our Services, you are required to open an account with uupkeep.com and select a password and username, and to provide registration information. The registration information you provide must be accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your Uupkeep account.
In order to access our Services, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use our Services. You agree that any information you provide will always be accurate, complete, correct, and up to date at all times.
You are responsible for maintaining the confidentiality of your password and login information associated with any account you use to access our Services. Accordingly, you are solely responsible for all activities that occur under your account/s.
Services are available only to individuals who are at least 18 years old.
The following actions are absolutely forbidden within UUpkeep.com, and will result in immediate service cancellation, and may result in immediate account termination, a lifetime ban from UUpkeep.com, and possibly even legal action:
Using the UUpkeep.com dashboard to promote: illegal content, products, services or items; child pornography; hateful, objectionable or defamatory content aimed at any people, group, race, gender, sexual orientation or otherwise attacks on any person, business, organization, product or service; cruelty towards animals; pornographic content; prescription drugs; gambling or casinos; or otherwise content found to be objectionable, as deemed solely by UUpkeep.com.
If you are unsure if your site violates our restrictions, please contact us FIRST.
Using software or other means to extract any data or information about UUpkeep.com or uupkeep.com’s other users and/or members, or otherwise attempting to disrupt the service.
Attempting to create campaigns within and/or outside uupkeep.com that have the intention of negatively affecting a website’s position in the major search engine results pages (“negative SEO”), as deemed solely by UUpkeep.com.
7. ABUSE AND MISUSE
If UUpkeep.com suspects that our service is being used for illegal purposes or spamming, we will contact any pertinent law enforcement agencies (as appropriate) and will provide them with any user/client information needed for the aforementioned party to conduct an official investigation. You consent to the provision of this information for any such event. You further agree to fully cooperate and, if necessary, provide assistance with all internal monitoring and investigations of our client base and the operations of our website.
8. DISCLAIMER OF WARRANTIES
Many of the supplied functions of UUpkeep.com use third-party data (or a custom variation thereof) and/or rely on third-party services, where UUpkeep.com has no control over the ongoing performance, accuracy or usability of these features or services.
UUpkeep.com hereby disclaims all representations, claims and warranties regarding the performance of the application/site and the accuracy, currency, or completeness of the information, including (without limitation) all warranties of merchantability or suitability for any given purpose.
Furthermore, under no circumstances shall UUpkeep.com be liable to you (the end user) for any damages whatsoever, including (without limitation) any direct, special, incidental, exemplary or consequential damages, lost profits, or any other claims of yours or third parties, even if we have been advised of the possibility of such damages.
You, the end user, assume all risks and potential damages (known or unknown) associated with using UUpkeep.com and/or the services offered at UUpkeep.com in every capacity.
9. ENDING THE SERVICE:
9.1 TERMINATION. UUpkeep.com may cancel any member account at any time and restrict access (upon canceling the payment contract as well), without notice or stated reason. Obviously, this will generally only occur in cases of member abuse in accordance with our restrictions policy, but we do still reserve the right to terminate any user account without notice, for any reason we deem suitable.
9.2 CANCELLATION. Members may cancel their account at any time by contacting UUpkeep.com via the contact page and requesting cancellation. Cancelled accounts are NOT able to be reactivated. If you cancel your membership in the middle of a subscription term, then the subscription will continue till the end of the current subscription term and the cancellation of the subscription will happen ONLY from the start of the next subscription term.
9.3 REFUNDS. Services are paid for, in advance, either on a monthly or yearly basis. In the case of monthly recurring subscription, we DO NOT offer refunds for the current subscription term that has already been paid for.
If you cancel a yearly recurring subscription during a subscription term, we will process refunds only for the unexpired portion of the subscription that you have already paid for starting from the next subscription month (not the current subscription month). In the case of refund calculation, the unexpired portion of a yearly subscription will be re-calculated on the subscription charges applicable to monthly subscription.
9.4 ADMINISTRATION FEES. In the case of cancellation of yearly subscription, the refund amount calculated as above will be further reduced by an amount of US$50 against administration fees.
9.5 REFUND OF CURRENT MONTH SUBSCRIPTION
Uupkeep.com may, at their sole discretion, consider refunds of the current month’s subscription ONLY in the case of unauthorized or fraudulent access to your PayPal© account or credit card, given adequate proof or evidence, as deemed adequate solely by UUpkeep.com and where our staff has not yet started to work on your order. You may also need to contact your Paypal account / credit card company as well, to ensure that your account is secure. Please note that we reserve the right to submit your claim to the relevant authorities if we are suspicious about the validity of your claim.
We may entertain a refund request on other similar scenarios, on a case by case (discretionary) basis and within reason. Our goal is to earn your long-term business, and we realize that sometimes, things go awry. So in legitimate cases and where we deem reasonable, maintenance services that you have already purchased but work on which has not started can be refunded on request, and at the sole discretion of UUpkeep.com.
Please note that in the case of discretionary refunds that are not the result of unauthorized/fraudulent access to your PayPal© account or credit card, there will be a 25% administration fee applied to the amount refunded.
You agree that you shall indemnify and hold harmless UUpkeep.com, its directors, officers, affiliates, employees, agents, representatives, dependent & independent contractors, licensees, successors and assigns from and against any and all direct or indirect losses, claims, demands, expenses, damages and costs (including attorneys’ fees) (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages) or liabilities of any such nature or kind resulting from or arising out of (i) a breach of these Terms, (ii) the use of the Services, by you or any person using your account at Uupkeep.com, or (iii) any violation of any rights of a third party.
We reserve the right to amend, add to or otherwise edit this Terms of Service agreement at any time, without notice.
Furthermore, these restricted practices are specific only to the UUpkeep.com user license. There are many other restricted practices from a legal standpoint (such as proper disclosures, FTC regulations, etc.), which are your sole responsibility to research and apply according to your business location, where your business conducts transactions, and many other applicable factors.
By ordering our service, you agree to the above Terms of Service. You also verify that you have read, and comprehensively understand our Disclaimer.